No two situations will ever be the same when it comes to asking a boarder to leave. To show you how naive I was when we first started our boarding business, I assumed the only time I would ever have to ask a boarder to leave was because they were behind on the board and it looked like I wasn't going to paid at all. Funny thing, after all these years I have never had to ask a boarder to leave for non payment of board. It has always been for other reasons and some of them have surprised me in a huge way.
The few times I have had to ask a boarder to leave our barn were not easy but it was clear they had their own agenda and were not happy. I have been in a situation where I needed to ask a boarder to leave because after numerous times talking to them about stirring up drama in the barn and not following the barn rules things just kept getting worse. I knew our barn was not a good fit for this person. I had to look at what was best for the entire barn as a whole and I wasn't going to deal with the stress of a person trying to stir up trouble on many different levels.
I had a situation where the way I took care of the horses and a client's idea of horse care were on opposite ends of the spectrum. Now if you keep your horse at your home and you want to do things differently that is perfectly fine but in a boarding situation, you can't be changing things constantly just because you have people that want it done differently. There comes a point where you need to say no. In that kind of situation, we have agreed to disagree. Does it mean I give them a thirty day notice? No, not unless they start to cause problems in the barn about the care we give. Then it is time to have a serious talk.
When we first started out I did have to give a thirty day notice and I gave it in a letter explaining the problems that were existing. I went into great detail about the issues but looking back I should have talked to the boarder in person. Basically I was scared to at the time. Since that one situation I have learned to talk with my boarders in person if there is a problem. If they want it is writing then I will do that for them.
I don't believe there is a right way or a wrong way as long as you do everything you can to rectify the problem first. The last thing I ever want to do is give a thirty day notice and that will always be a last resort.
The one thing you need to remember is you have to do what is best your the health of your barn, business and yourself. Each barn owner will have their breaking point of when it is time and you need to find out what yours is. Once you get to that point then follow through is important and it will help you grow as a business person. It is never easy but sometimes necessary for all involved.
I hope you don't ever have to give a thirty day notice but if you ever come to a point where it is time, I encourage you to do it professionally even if the other person is angry. Keep your cool and if you have to walk away for the moment to avoid saying anything you will regret than do it. I have learned this lesson the hard way!
As time goes on, you will learn what works best for each situation and you will start to gain confidence in dealing with these hard issues that are part of owning and running a boarding barn.
Thank you for the great question and I wish you the very best in your horse business.