My first experience boarding my horse was when I was ten years old. I was brand new to owning a horse and my father had zero horse experience also. We found a small place to board a few miles from where I lived and it was easy to ride my bike after school each day to see my new horse. One Saturday about a month after we moved our horse there, my father drove me out to stable and as soon as we drove in we knew something was wrong. There were people standing by the gate and as we got out of the car we realized it was bad. The stable owners had left the place and taken everyone's tack and a few horses were gone also. I was a lucky one, my horse was still there but sadly that was not the case for many other people. My horse was moved that day to a new place and new experiences.
I have had my share of bad experiences in boarding but I believe they have molded me into a person that wants so much more for my boarders at our barn. I truly understand what it is like to worry about your horse and I understand what each person at my barn feels when they first come to our place. They are new and many of them have been through bad experiences and now are scared to trust anyone when it come to the care of their horse. It is a horrible feeling.
Remember when you were a boarder
I didn't know all those years ago that I was going to one day have my own business and take care of other people's horses but I have learned from those experiences and I can say I have been on both sides of the fence now. If you are starting your own horse business, whether it is boarding, training or a different business in the industry, try to remember when you were on the other side as a client.
There is a good chance that you have had some bad experiences and if you did, then use them now for the betterment of your horse business. When you are talking to a client try to remember what you felt like when you were in their boots and had many questions. If your clients know that you have been there and can relate to them, it will make it so much easier for them to trust you. Use the times in your life that were stressful or negative to help others work through their fears and find trust again and watch your business blossom and grow.
Use the times in your life that were stressful or negative to help others work through their fears and find trust again and watch your business blossom and grow.
Some of the best lessons I have learned in life have come from adversity and I believe now it has helped us make our barn a place where my boarders don't have to worry when they go on vacation. They don't have to worry that someone is going to ride their horse when they are gone. They don't have to worry that their horse is not getting fed enough and the list goes on and on.
One more thought-Once you have the trust of your clients, you will have a horse business that stands apart and the atmosphere that is created when your clients are happy and secure is what makes a successful barn. Turn the negative experiences that have happened to you and your horse into positive ways to lead and run your horse business.
If you are reading my blog for the first time than welcome!! Today's post is a small excerpt from my book titled, "The Total Horse Barn Management Makeover." There is no other barn management book out there that talks about the barn owner/manager/client relationship and how important they all are to each other. This book talks about all the issues a barn owner or manager will go through and how to find positive solutions to run a healthy horse business and run it with confidence even when difficult decisions need to be made. If you are ready to make changes at your barn, then I encourage you to read this book and find encouragement and guidance on every page.
Wishing you many blessings in your horse business,